Customer service
You can reach our friendly operators with any questions daily from 8 AM to 10 PM and expect a response within 15 minutes.
All you need to know about booking your activity, payments, etc.
In a few simple steps
Start by sending a booking or inquiry. Same-day and last-minute bookings are welcome.
Within 15 minutes we email you back to confirm and finalize your booking details.
Pay the deposit request of CZK 250 / €10–CZK 1000 / €40 person by PayPal with any credit card and receive a digital receipt.
Your driver picks you up at your chosen address in Prague.
Pay the remaining amount in cash to your guide in return for a paper receipt. We accept CZK or EUR.
Sit back and relax. Now it’s time to enjoy your activity.
Your driver takes you back to your chosen address. It can be a different Prague location from the pick-up one.
You can reach our friendly operators with any questions daily from 8 AM to 10 PM and expect a response within 15 minutes.
If you reach out to us during the office hours but don’t hear back from us within 15 minutes, then our email response likely ended up in your spam folder — please take a look there. Outside the office hours, we come back to you the first thing in the morning.
We accept cash payments in CZK or EUR. The prices in CZK and EUR are listed on our website. Change is always in CZK.
You are free to cancel with no charge up to 24 hours before the date of the experience. After this date the deposit is not refundable.
Some of our outdoor experiences are dependent on the current weather conditions. In the unfortunate case of bad weather, you receive a full refund of your deposit, or, if you prefer, we try to reschedule your experience.
Our skydive packages include free transfers from our office (the street Dlouha 6, Prague 1) to the airport and back.
Extra services, such as out-of-Prague and airport pick-up/drop-off etc., can be arranged for a fee.
Please do not hesitate to get in touch with any questions you might have.